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Message to Managers


We all learned there are new challenges and opportunities in online program delivery. Practitioners who facilitate online learning may need different supports (training, technology, etc.) than practitioners who facilitate in-person learning.

As you explore this tool, notice how and where you can offer the support practitioners and volunteer tutors will need to integrate new skills and strategies and successfully implement effective online programming.

For consideration:


  • How can you ensure practitioners and volunteer tutors have the time and flexibility they require to meet learners’ needs in the online environment?
  • How can your organization support practitioners and volunteer tutors to have the digital and physical resources (phones, printers, paper, etc.) they need to facilitate online learning when they are working from home?
  • Does your organization have people with the knowledge and skills with technology needed to support practitioners and help them support learners?


  • What new protocols are needed to support the online learning space?
  • Will practitioners and volunteer tutors use their own personal devices, and if so, how will they balance privacy concerns with their need to connect with learners?
  • How might home environments be exposed by being online, and what are practitioners and volunteer tutors expected to do if they witness safety issues (violence, abuse) in learners’ homes?


  • How will online program delivery affect your organization’s practices around practitioner and volunteer tutor recruitment and training?
  • What different skills and strengths are needed to work in online environments?

We hope this Digital Divide Practitioner Tool can be used as both a training tool for staff and as a reflective tool for managers to identify ways your organization can support staff and help strengthen what they are already doing in the online environment.